FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Do you also offer an advisory service if we have not yet found the right promotional article?

Yes. If you cannot decide we will be happy to help you. Our experienced employees are trained in this area and can give you competent advice. Just call us on 062 765 58 14 or send us an email to info@halter-bonbons.ch and let us know your wishes.

How do I order samples?

If you would like to order a sample of your chosen article from us, you may telephone us or send us a fax, email or letter.

What are your terms of payment?

You may order from us for payment against presentation of an invoice or cash in advance.

Are the carriage costs already included in the order?

Transport costs are not included in our enquiry form.

How high are the carriage costs?

Transport costs differ from one article to another and depend on the weight and volume. As soon as you have sent us a specific enquiry, we will be able to inform you of the precise delivery costs.

How do I place an order?

There are several ways in which you can place your order with us. The simplest method is to send us a completed enquiry form. You may of course also place an order with us in writing by email, fax or letter.

How do the goods reach me?

If you have placed an order with us and we have clarified the print and order conditions jointly, we will do the rest. From manufacture through printing to delivery to you, we take care of everything. A binding delivery date will be indicated to you with the order confirmation.

To where do you make deliveries?

We deliver the goods to all addresses in Switzerland. For deliveries abroad please contact us.

Can I store the goods with you until I need them?

If you do not need your advertising articles immediately or would only like some of the goods to be delivered, we will store the remaining packages for you for up to 2 years.

How can I send you my logo?

Firstly, you can place your logo directly in our cutting guide using your own graphic designer. If you do not have that possibility, you may send us your logo as an .eps, .ai or .pdf file with a resolution of not less than 300dpi.

Can I also place an order for less than the minimum quantity?

For quantities below our indicated minimum numbers, you may contact us to request a special order.

Can I exchange an order which I do not like?

As the advertising articles are produced individually for you, exchange is not possible. To ensure that the ordered articles are delivered to you exactly as you expect them to be, you will be sent a proof copy for approval before every production run. You can therefore see where the logo is located on the article.

Do you have any questions regarding a product or an order?

Phone: +41 62 765 58 88 or info@halter-bonbons.ch.

Delivery only within Switzerland. Please call us on 041 255 66 55 for delivery to other countries.